BELMONT COUNTY, Ohio – Belmont County 911 Director Brian Minder responded to River News on Friday in an email to report that the county’s emergency alert system is now working.
“We now have login credentials to access the new Code Red by Crisis24. We are able to put out emergency alerts to residents, but our access is limited to a “National Call Database” provided by Crisis24. This database is a collection of public, published residential and business phone numbers in Belmont County. This database does NOT include any resident’s information that they have previously signed up to receive alerts (i.e. cell phones or emails) in the former CodeRed database.“
Belmont County 911 Director Brian Minder
The county’s reverse 911 system, CodeRed, stopped working Nov. 13, 2025 when the company running it, OnSolve, experienced a nationwide outage due to a security breach. Minder did not notify the public until Nov. 19 following a River News investigation.
Belmont County CodeRED 911 Alert System Fails, Leaving Citizens Vulnerable and Uninformed
Minder said that once the previous CodeRed database is converted to the new system operated by Crisis 24, he will know if residents need to sign up for the alert system again. The reverse 911 system requires residents to sign up for alerts.
“At this time, we are giving Crisis24 a chance to correct the issue and see how successful they are with fully restoring us. We are not ruling out looking for alternatives, should this not be considered a successful restoration. In moving to another platform, we would essentially lose over 10+ years’ worth of sign-ups and data. That would be a great undertaking to get the public to start over. But if that is what we need to do, we will, in the best interest of the public’s safety. “
Belmont County 911 Director Brian Minder
Minder added that Belmont County is working with Crisis 24 to resolve the issue before considering canceling the service and finding another provider.
Minder said Belmont County pays CodeRed and the OnSolve company approximately $27,000 per year for the emergency alert system.
Minder said he would notify the public and media of any developments. As of Monday morning, the Belmont County 911 website and Belmont County Emergency Management Facebook page did not have any information on the emergency alert outage or restoration.
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